Khazanay is Pakistan’s leading thrift store, specializing in pre-loved and authentic shoes from over 100 original international brands, including HOKA, Allbirds, ASICS, and Brooks. Our mission is to provide quality footwear at affordable prices.

Most of our products are pre-loved, but we also offer brand-new items. Each item undergoes a thorough quality inspection and Ultra Klean process to ensure customer satisfaction.

Yes, we have outlets in Karachi and Lahore.

● Lahore: AD Mall, Ground Floor, Shop No. 1-B, Block-P, Gulberg-II opposite Yum Restaurant, near MM Alam Road, Lahore.
● Karachi: 8th Commercial Lane, Zamzama Commercial Area, Defence Phase 5, Karachi City, Sindh 75500, Pakistan (Albaraka bank lane).

You can email us at cs@khazanay.com, reach us via WhatsApp at 0311-1222393, or call us at 021-38906520. Our support team is available from Monday to Sunday.

We charge a flat shipping fee of Rs. 250 on all orders. Orders are typically delivered within 3 to 6 working days all over Pakistan, except on Sundays.

Once your order is shipped, you will receive a tracking number via email or SMS. Use this number on the courier’s website to track your order. Alternatively, log in to your account on khazanay.pk, navigate to the "Orders" section, and use the "Track Your Order" option by entering your Order ID and contact number

Yes, you can change your delivery address within 24 hours of placing the order by contacting our support team.

Currently, we only ship within Pakistan. Stay tuned for updates on international shipping.

We offer a convenient 7-day return policy. To be eligible, the item must be unused, unworn, and with the original tag intact. Customers in Karachi and Lahore can also return items at our outlets.

To initiate a return, fill out the return form provided with your shipment and include it with the item. Use a reliable courier service to send the item back to us.

Yes, exchanges are allowed if the requested product is available in stock and meets our return criteria.

Refunds are processed within 5 to 7 working days after the returned item is inspected and approved for bank deposits and it will take 24hrs for refunds to proceed at KHAZ Wallet.

Items marked as “final sale” or “clearance” cannot be returned or exchanged.

We accept Cash-on-Delivery (COD), Easypaisa, JazzCash, direct bank transfer, and all major debit/credit cards.

Yes, we use secure payment gateways to ensure that your transactions are safe and encrypted.

1. Register Your Account: Go to "My Account" and sign up using the same email address you used to place your order.
2. Check Your Wallet Balance: If you have a balance in your account, a popup will display the available amount in Rs.
3. Add to Cart: After adding an item to your cart, click on the popup to use your Khaz Wallet balance for the order.
4. Apply Wallet Balance: A popup will appear showing the amount in your wallet. Click on it to apply the wallet balance to your order.
5. Automatic Deduction of Delivery Charges: If your wallet balance exceeds the item's price, the delivery charges will be automatically deducted and visible at checkout.
6. Complete Your Order: The wallet balance will be subtracted from the total, and then you can proceed to checkout to complete your order.

During checkout, enter your promo code in the designated field, and the discount will be applied to your total amount.

Yes, all the products on our website are 100% original. We take pride in offering only authentic footwear from top international brands, and every product undergoes a thorough inspection, Ultra Klean process, and strict hygiene protocols to guarantee authenticity, reliability, and cleanliness.

Our team performs a detailed inspection to check for wear, defects, and overall quality before listing pre-loved items.

Unfortunately, we do not offer item reservations currently. Items are sold on a first-come, first-served basis.

Ultra Klean is an innovative shoe cleaning technology used by Khazanay to deeply cleanse every part of shoes, ensuring maximum hygiene and freshness. The process involves the use of specialized brushes, steam, UV rays, and air drying for a thorough and effective clean.

Ultra Klean utilizes a combination of deep cleaning brushes, high-temperature steam (130°C), UV rays, and advanced air drying. These steps effectively kill bacteria, remove tough dirt, and sanitize shoes, making them hygienically safe for reuse.

Ultra Klean meticulously cleans every part of the shoes, including the inner area, outsoles, sides, upper part or insteps, and laces.

Steam at 130°C is crucial in killing bacteria and removing tough dirt, ensuring that shoes are perfectly cleaned and sanitized.

Yes, Ultra Klean’s deep cleaning process is designed to tackle tough odors, leaving the shoes looking and smelling fresh.

Click on the “Sign Up” button on our website and fill out the required information to create your account.

Click on “Forgot Password” on the login page, and follow the instructions sent to your registered email address to reset your password.

Log in to your account, go to the “My Orders” section, and view your complete order history.

Orders can be canceled within 24 hours of placement by contacting our support team. If the order has already been dispatched, it cannot be canceled.

Yes, we are committed to protecting your personal information. You can read our detailed privacy policy on our website.

Since most of our products are pre-loved, they do not come with a warranty. However, we ensure quality through rigorous inspections before listing.